My Order

I'm having trouble placing an order?

We're sorry to hear that & want to help get your order placed ASAP!


A few things to try:

  • Closing your browser & starting fresh.
  • Purchasing through an incognito window.


If you continue to have trouble, email us at hello@clearlybasics.com so a member of our support team can help.

Help! I need to cancel/modify my order?

Unfortunately, we cannot make changes to orders after they are placed, including editing the contents of an order, changing the shipping address, or cancelling it entirely.

Please confirm all details, including shipping information & the contents of your order before completing it.

If it has been under 4 hours since your order has been placed email us at hello@clearlybasics.com and we will try to assist the best we can.

There's something wrong with my order?

Clearly Basics is clean, effective skincare powered by natural active ingredients to help you achieve your healthiest skin yet. We offer products formulated for optimal skin health for all skin types and tones so every can achieve their #GlassSkin goals.

My tracking number isn't working?

All international orders are shipped directly from our warehouses in Hong Kong or Singapore to allow us to keep shipping costs reduced for customers and streamline our operations reducing product costs.

I'm having trouble with my promo code?

Everybody loves a good deal, right? As a quick reminder, only one discount code can be applied per order, & each code can only be used once per customer.

Discount codes are not valid on previous orders, gift cards, auto-delivery items, routine builders & a few other promotional items. Other restrictions may apply.

Please email hello@clearlybasics.com if you're still having trouble. It’s helpful to include what’s in your cart in your message so that our team can provide you the most accurate information in their reply.

Where does Clearly Basics ship?

Clearly Basics currently ships internationally via our international websites. If you are unsure or if your country is not listed in supported regions at checkout, please email our customer service athello@clearlybasics.com

When will my order ship?

All orders ship within 1-2 Business days from our nearest warehouse to your delivery address.

Tracking says delivered, but I don't see it?

We’re sorry to hear about this! All of our orders are packed & shipped with love, but if there is something wrong with your order, please get in touch with our support team at hello@clearlybasics.com & we’ll work to make it right.

It’s helpful to send photos of the issues, so we can quickly assess the problem & determine the best next steps for you.

Customer Support

What is your returns policy?

We stand behind our products & want you to love them as much as we do. That's why we offer a money back guarantee. If for any reason you aren't satisfied with your products, we will happily accept your return & issue a refund within 30 calendar days of the delivery.

To initiate your return simply contact our support team at hello@clearlybasics.com to get started.

I opened the product can I return it?

Absolutely! Whether your product has arrived open or you are simply unsatisfied with the products we are happy to issue a return and process your refund for up to 30 days from date of receipt.

How long until my product arrives?

Your product will be delivered within 6-12 days from the date of fulfillment. Currently processing and fulfillment typically takes between 1-2 business days with most orders shipping on business days.

If it has been more than 12 days and you have not received your product please contact us directly at hello@clearlybasics.com

How does the money back guarantee work?

All Clearly Basics orders are backed by our 30 day money back guarantee. Simply return the containers, within 30 days of the shipping date for a full refund of your purchase price (excluding cost of shipping & handling).

If you are returning your first order you are eligible for our 60 day guarantee from the date of fulfillment which includes a refund on shipping and handling.

Please contact our team via email at hello@clearlybasics.com to obtain an authorized return label. We will always do our best to process your returns and refunds quickly, but please allow up to 7 days from the date of successful return to see the refund process. All refunds will be issued in the manner in which the items were paid.

Orders placed using Gift Cards & Store credit are not eligible for refunds. Sorry for the inconvenience this may cause.

How long does it take to process returns?

Our seamless returns process takes about 7-14 days, start to finish. Once your return has been processed, you will receive an email confirming a refund has been processed. Refunds typically take 2-3 business days to post back in your account.

What should I do if I received the wrong product?

Firstly, we’re sorry to hear about this. We want to make sure you get the products you ordered ASAP.

Please get in touch with our support team at hello@clearlybasics.com—we’ll take care of the rest!

How do I become a Clearly Basics Ambassador?

Thanks for your interest in joining our community of Ambassadors and helping spread the word about Clearly Basics!

You can email us at hello@clearlybasics.com to get started and a member of our team will contact you directly!

Product Questions

Is this safe for children and teens?

Absolutely! Our products are safe for children and young teens, but we always recommend visiting a derm or speaking with one of our staff estheticians before ordering.

We always include the full list of ingredients on every product page, so you can consult your doctor & they can consider them for you.

In what order should I use my products?

We didn't put "Basics" in the name for fun, we're here to keep it simple.

  • Cleanse
  • Tone
  • Treat
  • Moisturize
  • Protect

How are these products tested?

All products are tested by third parties and independent laboratories to ensure they are safe, effective, and potent. We take our science seriously and the results are real.

Are Clearly products vegan?

All of our products are certified cruelty-free by PETA and are 100% vegan using plant-based peptide sources among other common animal derived ingredients.

Are Clearly products non-comedogenic?

Absolutely, our products have been tested and certified non-comedogenic. Not sure what non-comedogenic means? These are products specifically formulated not to clog pores.

Do you offer wholesale discounts?

Absolutely, we offer wholesale and professional accounts for retailers and practicing professionals.

Please reach to us at hello@clearlybasics.com for more information.

Can I use your products if pregnant or nursing?

Many of our customers have enjoyed using Clearly Basics products through pregnancy & while nursing, but because everyone's experience can be quite different, visiting your doctor for a personal recommendation is the best course of action.

We always include the full list of ingredients on every product page, so you can consult your doctor & they can consider them for you.

What if my skin is really sensitive?

No problem! We know it's hard to find products that are effective and don't irritate your skin. With this in mind we have developed every CB product specifically for people with sensitive skin. Developed to feed your skin all the food it needs and none of the junk it doesn't so you can achieve your healthiest skin yet!

Will my product melt/freeze/dry/expire?

Great question! While we ensure all formulas remain efficacious in various environments and conditions. Each of our products is made using natural ingredients without preservatives and has been bottled in air free containers when needed to extend lifespan. Every product will arrive with a use by dated indicated the batch date and expiration date where we can no longer guarantee efficacy.

Are Clearly's products gluten-free?

Our products are free of gluten and no gluten is processed on the machinery where our products are made, however our manufacturers are not certified gluten-free so we cannot guarantee this. We recommend patch testing a small amount if you are especially sensitive to gluten, before applying to your entire face.

Are your products available in store?

Can't wait to get your hands on Clearly Basics? We know the feeling. At this time our products are not available locally, but send us an email with where you think we should be found and we can work on it.

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